Orders typically ship within 7 business days unless the items you purchased are on preorder. If your cart contains a pre-ordered item (which will give you an estimated shipping date), your entire order will not ship until all products are available. Please review the product descriptions for the shipping lead times.
Tracking your shipment
Your order confirmation and tracking information will be sent to the email address you used to place the order. Since all our equipment are made to order, Orders once placed are cannot be modified or cancelled.
Since we try to fulfil and ship orders as quickly as possible, Once it’s been submitted to our logistics company for the fulfilment, we are unable to make any change to any billing/delivery information on your order and it will ship according to the original order’s information provided.
If there are any errors with the shipping address provided, resulting in the shipment being returned to sender, the return shipping cost and restocking fees of 20% will be charged.
For international orders, we have sea freight & air freight options. and the prices are on CIF basis. Please note that all international orders are shipped till the nearest PORT/ Airport
Sea freight- Usually reaches destination port in 20-60 Business Days (Depending on Port)
Air Freight – Usually reaches destination airport in 10 Business Days (Depending on Airport)
We normally ship all our products from India.
Import laws of the country should be followed by The Buyer
Some countries have certain import laws, eg. Form M is required to import in Nigeria, ISF Filling has to be done to import the shipment in USA, etc. All the import laws of the country should be followed by The Buyer. As The Seller, we can only guide you about the laws. Any penalties following because of not following the import laws of the country shall be in The Buyer’s account.
Duties, Taxes, and Other Import Fees
Additional charges and fees such as VAT, tariff, handling, brokerage, import, duties, taxes, or customs clearance for international shipments are the responsibility of the buyer and are not included in shipping and handling costs. Popular Steel Industries or the shipper is not responsible for any extra charges once the original package has been shipped. There is no way for the shipper to predict your country’s customs/fee habits, so please be prepared to pay the full VAT on the fully declared value of your order as well as any additional fees your country and/or postal service may charge you. There are some services that can estimate the duty or taxes, while they’re not 100% accurate, they can be helpful in estimating the amount.
If you choose to refuse your shipment for any reason, you will not be issued a refund.
Our shipping and fulfilment is fully automated, and we cannot falsify customs forms in any way. The custom forms will accurately describe the contents and cost of your order. We cannot mark orders as “gift”, “sample”, “educational”, or lower the value in order to bypass these fees. we makes the best effort to follow all rules, regulations, and laws for export compliance as shown below.
HS Codes – Harmonized commodity descriptions, tariff information, description, data/spec sheets, country of origin are available upon request.
Ordering and Payment
Red Flags and Fraudulent Orders
Our internal fulfilment systems look for suspicious or abnormal activities with all transactions. If found, we will inquire and reevaluate the transaction in question. This includes, but is not limited to, shipping/billing mismatches, IP address flags, multiple orders in a short period of time, and any abnormal requests from customers. Requests from customers to change any value on customs or import forms will be denied and the order may be cancelled. we also may use key information such as IP address, shipping/billing addresses, previous orders, email addresses, phone numbers, locations, account age, total value, GeoIP locations, or social media in order to help avoid fraudulent orders.
We follow up, documents, and attempts to discover more information for every chargeback request with the original charge source (Credit Card). If a chargeback is requested, all evidence will be provided to the appropriate source in addition to reaching out to the customer who initiated the chargeback for more information.
Return to Sender
There are lots of things that can happen in the delivery process, and packages can get held up for reasons that are outside of our control. If your order gets returned to us, we can investigate to determine what happened and act accordingly.
We’ll need to determine the following:
What shipping address was entered when you placed the order
The current status of the package (for example, if it is heading back to us or being held at a shipping facility)
Whether there are unpaid custom charges, fees, or burdens
If the fault lies with us or our warehouse, we will issue the replacement shipment as soon as possible.
If there are any errors with the shipping address provided or there are unpaid customs fees, resulting in the shipment being returned to sender or held at a shipping facility, the return shipping cost and restocking fees will be deducted from any refund issued. A new order will need to be placed as we’re unable to reship the returned package.
We include a commercial invoice with international orders, but sometimes packages do get held up. The customs office should contact you about this, so let us know at firstname.lastname@example.org if you do require any additional documentation and we’ll get that information as quickly as possible.
We work hard to lower the shipping rates you see. If they are higher than you expected, there are some things you can do:
Consolidate shipments. Handling/other costs remain the same to ship 1 and 5 Qty, only the basic freight may differ.
Use a slower shipping method.
Contact us with your complete address and we may suggest an alternative shipping method.
Please note: All shipping prices are till your nearest international port only but do not include any customs, duty, VAT, any charges of your countries’ port or other import charges.
Any Other Questions
If you have any additional questions that aren’t answered here, please let us know at email@example.com