Shipping policy

Dispatch Timing

Orders typically ship within 10 business days unless the items you purchased are on pre-order. If your cart contains a pre-ordered item (which will give you an estimated shipping date), your entire order will not ship until all products are available. Please review the product descriptions for the shipping lead times.

Shipping Timing

Transit time totally depends upon the shipping method you choose. We try to provide maximum shipping methods for our customers. Currently the available ways of transport is

  • Door to Door (Door-step delivery via courier eg. SafeExpress, BlueDart, Aramex etc) 5 to 7 Days

Not all the shipping methods are available for all products/countries. We try to update the same on the website very quickly, still, if your preferred method is not available on the website, please contact us at sales@juiceindia.com and we shall help you to find the best shipping method available.

These are just tentative transit times and may vary on a country to country basis. If you are ordering at a peak festive time, transit time may differ. We strongly request you to don't take any event bookings for the machine before it reaches you. Juiceindia is not liable for any claim in case of missed events or damage to your raw material (fruit/vegetable). All the deliveries are taken care of by a 3rd party logistics company. Juiceindia just facilitates our customers with a hassle-free delivery experience.

Tracking your shipment

Your order confirmation and tracking information will be sent to the email address you used to place the order. For order changes and cancellations, please email us at sales@juiceindia.com and let us know as soon as possible.

Since we try to fulfil and ship orders as quickly as possible, we will do our best to change or cancel your order before it is shipped out but we cannot guarantee that we'll catch it in time. Once it’s been submitted to our logistics company for the fulfilment, we are unable to change anything on your order and it will ship according to the original order’s information provided.

If there are any errors with the shipping address provided, resulting in the shipment being returned to sender, the return shipping cost and restocking fees will be deducted from any refund issued.

 

If you choose to refuse your shipment for any reason, you will not be issued a refund.

Our shipping and fulfilment are fully automated, and we cannot falsify customs forms in any way. The customs forms will accurately describe the contents and cost of your order. We cannot mark orders as “gift”, “sample”, “educational”, or lower the value in order to bypass these fees. We make the best effort to follow all rules, regulations, and laws for export compliance as shown below.

Product Information

HS Codes - Harmonized commodity descriptions, tariff information, description, data/spec sheets, country of origin are available upon request.

Ordering and Payment:

Red Flags and Fraudulent Orders 

Our internal fulfilment systems look for suspicious or abnormal activities with all transactions. If found, we will inquire and reevaluate the transaction in question. This includes, but is not limited to, shipping/billing mismatches, IP address flags, multiple orders in a short period of time, and any abnormal requests from customers. Requests from customers to change any value on customs or import forms will be denied and the order may be cancelled. We also may use key information such as IP address, shipping/billing addresses, previous orders, email addresses, phone numbers, locations, account age, total value, GeoIP locations, or social media in order to help avoid fraudulent orders.

Chargebacks 

We follow up, documents, and attempts to discover more information for every chargeback request with the original charge source (Credit Card or PayPal). If a chargeback is requested, all evidence will be provided to the appropriate source in addition to reaching out to the customer who initiated the chargeback for more information.

Return to Sender 

There are lots of things that can happen in the delivery process, and packages can get held up for reasons that are outside of our control. If your order gets returned to us, we can investigate to determine what happened and act accordingly.

We'll need to determine the following:

What shipping address was entered when you placed the order

The current status of the package (for example, if it is heading back to us or being held at a shipping facility)

Whether there are unpaid custom charges, fees, or burdens

If the fault lies with us or our warehouse, we will issue the replacement shipment as soon as possible.

If there are any errors with the shipping address provided or there are unpaid customs fees, resulting in the shipment being returned to sender or held at a shipping facility, the return shipping cost and restocking fees will be deducted from any refund issued. A new order will need to be placed as we’re unable to reship the returned package.

Invoices 

We include a commercial invoice with international orders, but sometimes packages do get held up. The customs office should contact you about this, so let us know at sales@juiceindia.com if you do require any additional documentation and we’ll get that information as quickly as possible.

Shipping Cost

We work hard to lower the shipping rates you see. If they are higher than you expected, there are some things you can do:

Consolidate shipments. Handling/other costs remain the same to ship 1 and 5 machines, only the basic freight may differ.

Use a slower shipping method.

Contact us with your complete address and we may suggest an alternative shipping method.

Any Other Questions 

If you have any additional questions that aren’t answered here, please let us know at sales@juiceindia.com.